STAMFORD, CT ReferWell, a digital health company with a proprietary scheduling platform and unique care concierge service and Insightin Health, a software-as-a-service (SaaS) provider whose artificial intelligence-driven platform, inGAGE™ delivers Next Best Action recommendations to improve member experience and satisfaction, have expanded their partnership to enable health plans to improve HRA performance by engaging hard to reach members.
Insightin’s industry leading inGAGE™ platform addresses non-compliance by applying machine learning and predictive analytics to improve HRA completion rates and member satisfaction. The inGAGE™ HRA workflow automation enables health plans to conduct omni-channel outreach, proactively create strategies to improve engagement, seamlessly share individualized care plans with next best action recommendations and forecast completion trends to know exactly where they are with their HRA performance in real-time. And with a dynamically branching survey logic inGAGE delivers the satisfying user-centric experience that today’s consumers have come to expect.
Adding ReferWell’s experienced Care Concierge service provides additional lift to health plans. Care Concierge team members conduct live call member outreach to connect, engage and complete the HRA with the member right on the phone. Importantly, ReferWell’s scheduling platform allows the Care Concierge to book the member for their next appointment before they finish the call.
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