STAMFORD, CT Axion Contact, a state-of-the-art healthcare call center solutions provider, is partnering with ReferWell, a digital healthcare company specializing in unique care concierge services, to enhance the provider scheduling experience. ReferWell’s proprietary provider search and scheduling technology matches members with providers within the local area, facilitating direct coordination of their appointments.
“We’re very excited for the efficiency this platform will provide our clients,” Ryan Blackburn, Axion Director of Strategic Growth, shared. “Our contact centers will have the ability to schedule member appointments directly into the provider’s calendar in seconds, which will expedite and simplify the process for both sides.”
These capabilities will replace the current scheduling process, which requires a 3-way conference call with the member and provider. Now Axion Contact will be able to book the appointment for the member without having to bring in the provider, which has been shown to increase booking rate, show rate and the member’s experience with their plan during their health journey.
Subscribe to the Blog
Receive health care insights (about 2x/month) from ReferWell’s blog, The Loop.