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Insightin Health, ReferWell Announce Response to COVID-19

Risk Indicator to Detect Vulnerable, At-Risk Member Populations

STAMFORD, Conn., and BALTIMORE, March 23, 2020 — Insightin Health, a provider of data-driven decision-making technology for a personalized health care experience and “Next Best Action” recommendations, has partnered with ReferWell to launch an initiative to support COVID-19 preparedness efforts. In light of growing COVID-19 concerns, the digital health technology firm has activated a real-time “risk-detector” via its inGAGE™ platform.

Driven by machine learning technology, inGAGE™ scrubs infection and mortality data in real-time, creating a risk scoring model to assess information at a state and county level across the United States. The information generated from the platform will identify member-level risk factors and provide key data and information to clients to assist them in activating each member’s “Next Best Action” such as:

  • Make outbound calls, enabled by a partnership with ReferWell, to:
    • Schedule PCP appointments where indicated,
    • Schedule telehealth appointments where available,
    • Complete a COVID-19 assessment and
    • Locate the nearest testing facilities
  • Identify social needs at both a member and population level
  • Offer a real-time dashboard visually detailing member responses and activities

“We are ready to work with our clients to activate this tool as quickly as possible in order to proactively provide help for the most vulnerable and at-risk member populations,” says Enam Noor, CEO & Founder of Insightin Health. “Our goal is to battle this outbreak together and to help flatten the curve.”

“It’s quite valuable to be able to identify the most-at-risk members; being able to reach them and schedule the appropriate next visit will help health plans realize that value in improved outcomes,” says Vytas Kisielius, CEO of ReferWell. “Taken together, those steps can get more vulnerable members the care they need to make a tangible difference.”

About Insightin Health

Insightin Health is the industry’s only single platform that provides a complete personalized member engagement for each step of the health care journey. The core platform combines medical, clinical, cognitive and social determinants of health to recommend the Next Best Action (NBA) for each person. Health plans can improve quality measurements, gain higher member satisfaction, and increase member retention. The simple integration and easy-to-use platform creates an effective shift towards a healthier population for the health plans. For more information, visit http://insightinhealth.com.

About ReferWell

ReferWell connects providers into Virtually Integrated Networks that optimize care transitions. We help you drive the patient journey through the last mile with complete visibility into all interactions — so providers and payers can close the loop efficiently.

With our system, you’ll direct patients toward the highest-quality providers, increase patient compliance, reduce leakage and close more care gaps. Clients raise revenue by increasing keepage, improving Star ratings and getting more members’ HCC coding updated. Our comprehensive suite of services connects to all your EMRs for streamlined referrals, point-of-care appointment scheduling and care team support, including provider directory management, eConsult and telehealth capabilities.


Jackie Simon, ReferWell