Equity & Timely Access as a Stars Strategy

Strategies to advance health equity and improve care access to achieve higher Star Ratings.

Identifying the factors driving health inequities and disparities

Develop personalized SDoH strategies to improve health outcomes and boost quality measure performance

Implement strategies for engaging hard-to-reach members and underserved communities


Our panel will discuss strategies to advance health equity and improve care access to achieve higher Star Ratings. As health equity initiatives play an increasingly important role in CMS programs, Medicare Advantage plans must commit to addressing social factors hindering access to care and driving members to take action to improve their health, such as scheduling a preventive care visit or completing a missed screening.

Bright Spots in Healthcare

This podcast produced by Bright Spots in Healthcare and was live streamed on February 16.

Panelists Included were: Elizabeth Benz, Vice President of Quality and Clinical Integration, Network Health; Gene Huang, Executive Chairman, ReferWell; Brindha Sridhar, Vice President, Customer Experience Strategy, MetroPlusHealth; Alexandria Tusek, Director, HEDIS & Data Analytics, Priority Health

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If you enjoyed this podcast and would like to learn more about this topic or related topics, check out the links below. Or, you can explore our library of blogs and thought leadership articles by clicking here.

Helping Members Who Routinely Don’t Get Access, ReferWell Gets Them Scheduled for the Care They Need

Data shows that when payers provide help in scheduling member appointments with community-based organizations, mental health counselors and other agencies, they directly impact outcomes.

The Critical Role of Human Connection in Creating Equitable Access

Empathy plays an important role in health equity and access to care. In this video, Jada Creer, a ReferWell care navigator, talks about building trust and the role of empathy in her team’s member outreach.

Putting Health Equity Into Action

Many health plans are already advancing health equity by offering their members resources to address social, economic and cultural barriers to care. To get members to use these resources – payers must help beneficiaries leverage these resources in a different way.

A Member Experience to Support Health Equity

A large plan partnered with ReferWell to increase member satisfaction and improve CAHPS scores for Medicare and dual-eligible members by proactively scheduling Annual Wellness Visits.

The plan achieved an impact rate of 25% overall and up to 50% in the most disadvantaged zip codes. Fill out the form to the right to see how.