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New Solution Integrates Telehealth for Better Care Coordination in a Post-COVID World

SaaS Companies ReferWell and Bluestream Health Launch Combined Product

STAMFORD, Conn. and NEW YORK, August 4, 2020 — The use of telehealth has increased exponentially since the start of the COVID-19 pandemic and will remain high as patients and providers have become accustomed to it. To respond to this “new normal in health care,” ReferWell and Bluestream Health announce the launch of an integrated offering combining care transition management and telehealth capabilities.

The new solution improves patient access and experience and increases provider revenue through ReferWell software that lets providers schedule appointments, share clinical notes and track patient encounters in an EMR-agnostic way. Now, that includes the ability to book and host private, HIPAA-compliant telemedicine appointments alongside the provider’s schedule of in-person availability.

“We believe COVID has changed patient and provider expectations irrevocably,” says ReferWell CEO Vytas Kisielius. “Long-term solutions to providing telehealth need to be integrated — with clear access to schedules for both remote and in-person visits — and the virtual sessions need to be secure, convenient and effortless.”

“Being able to offer telehealth visits is key for practices to stay viable in both the COVID and post-COVID world,” says Bluestream President Brian Yarnell, “and there are many SaaS solutions out there but few that integrate into the practice’s schedule and their EMR as seamlessly as this one.”

From appointment scheduling and reminders, through the virtual visit and follow-up with the PCP, the solution offers advantages over the current options, including:

  • In-person and virtual appointment scheduling options shown side-by-side to the provider when booking the patient’s appointment at the point-of-care; doing so is proven to increase show rate by more than 60%
  • One-click convenience — there are no logins or apps to download for either party, yet it’s still HIPAA-secure and each session is unique and private
  • Appointment reminders sent automatically to patients by text and/or email
  • Clinical notes shared back to the provider’s EMR and conveyed to the referring doctor to close the loop at more than double the national average

About ReferWell

ReferWell connects providers into Virtually Integrated Networks that optimize care transitions. We help you drive the patient journey through the last mile with complete visibility into all interactions — so providers and payers can close the loop efficiently.

With our system, you’ll direct patients toward the highest-quality providers, increase patient compliance, reduce leakage and close more care gaps. Clients raise revenue by increasing keepage, improving Star ratings and getting more members’ HCC coding updated. Our comprehensive suite of services connects to all your EMRs for streamlined referrals, point-of-care appointment scheduling and care team support, including provider directory management, eConsult and telehealth capabilities.


Jackie Simon, ReferWell