Improving HRA Performance: Insightin and ReferWell Offer a Joint End-to-End Approach
PRESS RELEASE: ReferWell and Insightin Announce Joint Offering to Improve HRA Performance
ReferWell, a digital health company with a proprietary scheduling platform and unique care concierge service and Insightin Health, a software-as-a-service (SaaS) provider whose artificial intelligence-driven platform, inGAGE™ delivers Next Best Action recommendations to improve member experience and satisfaction, have expanded their partnership to enable health plans to improve HRA performance by engaging hard to reach members.
Insightin’s industry leading inGAGE™ platform addresses non-compliance by applying machine learning and predictive analytics to improve HRA completion rates and member satisfaction. The inGAGE™ HRA workflow automation enables health plans to conduct omni-channel outreach, proactively create strategies to improve engagement, seamlessly share individualized care plans with next best action recommendations and forecast completion trends to know exactly where they are with their HRA performance in real-time. And with a dynamically branching survey logic inGAGE delivers the satisfying user-centric experience that today’s consumers have come to expect.
Adding ReferWell’s experienced Care Concierge service provides additional lift to health plans. Care Concierge team members conduct live call member outreach to connect, engage and complete the HRA with the member right on the phone. Importantly, ReferWell’s scheduling platform allows the Care Concierge to book the member for their next appointment before they finish the call.
If you would like to learn more about this topic or related topics, check out the links below. Or, you can explore our library of blogs and thought leadership articles by clicking here.
Helping Members Who Routinely Don’t Get Access, ReferWell Gets Them Scheduled for the Care They Need
Data shows that when payers provide help in scheduling member appointments with community-based organizations, mental health counselors and other agencies, they directly impact outcomes.
The Critical Role of Human Connection in Creating Equitable Access
Empathy plays an important role in health equity and access to care. In this video, Jada Creer, a ReferWell care navigator, talks about building trust and the role of empathy in her team’s member outreach.
Putting Health Equity Into Action
Many health plans are already advancing health equity by offering their members resources to address social, economic and cultural barriers to care. To get members to use these resources – payers must help beneficiaries leverage these resources in a different way.
We want to hear from you, and learn about your challenges.
ReferWell is dedicated to helping health plans advance health equity by scheduling underserved members for the care they need.
If you’d like to learn more about how we can help guide you through the challenges you face at your plan, let’s schedule a call today.