How Blue Cross Blue Shield of Arizona is Leveraging ReferWell to Reinvent the Member Journey
Member Journey Mindset
Navigation and Physician Scheduling
Data Integration & Risk Mitigation
Provider Engagement
In this Podcast…
Phylicia Schroeder, Manager, Provider Engagement and Quality Analytics at Blue Cross Blue Shield of Arizona Medicare Advantage and Janine Wakim, Head of Operations at ReferWell, join Eric to discuss how the plan is transforming the member journey by instituting a cultural shift putting the member’s needs above the plan’s needs, adding that to accomplish this goal, the plan uses data and predictive analytics to learn about what makes its members unique.
Topics covered during the episode include:
- Member journey mindset
- Navigation and physician scheduling
- Data integration, risk mitigation (as it relates to CAHPS) and
- Provider engagement
Phylicia and Janine share many bright spots your plan can implement to provide a tailored experience for your members!
This podcast produced by Bright Spots in Healthcare and was live streamed on July 12, 2023.
Want More?
If you would like to learn more about this topic or related topics, check out the links below. Or, you can explore our library of blogs and thought leadership articles by clicking here.
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Data shows that when payers provide help in scheduling member appointments with community-based organizations, mental health counselors and other agencies, they directly impact outcomes.
The Critical Role of Human Connection in Creating Equitable Access
Empathy plays an important role in health equity and access to care. In this video, Jada Creer, a ReferWell care navigator, talks about building trust and the role of empathy in her team’s member outreach.
Putting Health Equity Into Action
Many health plans are already advancing health equity by offering their members resources to address social, economic and cultural barriers to care. To get members to use these resources – payers must help beneficiaries leverage these resources in a different way.
We want to hear from you, and learn about your challenges.
ReferWell is dedicated to helping health plans advance health equity by scheduling underserved members for the care they need.
If you’d like to learn more about how we can help guide you through the challenges you face at your plan, let’s schedule a call today.